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Terms of service

This website ("Site") is operated by Heidi Klein Limited ("we/us"). We're based at he Courtyard, High Street,Ascot,Berkshire,SL5 7HP. We can be contacted at this address or call +44 (0)207 2599424

Personal data

We will not pass your details on to 3rd party company for mailing or marketing purposes unless stated. For more information about how we keep your data safe please see our privacy policy.

Use of the site

We reserve the right to suspend the Site at any time with immediate effect for operational, regulatory, legal or other reasons.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.


We offer a 14-day returns period for all items purchased at heidiklein.com. We calculate this from the date your order was dispatched.

Returns postage is paid for by you at standard rate.

Your UK statutory rights are not affected by our returns policy.

Under Consumer Contract Regulations, customers have the right to cancel their order up to 14 days from the day they receive their goods. They then have a further 14 days from the date they notify a retailer of the cancellation to return the goods.

Product information

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mispublished, including prices and promotions.

Prices are subject to change without notice. UK prices are inclusive of VAT (as applicable).

Goods are subject to availability. Prices and availability of stock are subject to change without notice. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store but there may be colour differences between goods as viewed on the site and their actual colours.

From time to time our retail stores may run special local promotions (which may not be available on the website) or we may offer special discounts online that are not available in the retail stores. Some promotions may not be available to customers in particular locations.

Our warranty policy is applicable to all products bought online, in store and through our accredited vendors within one year from the date of purchase providing a valid proof of purchase.

Intellectual Property Rights

The Site and its content are protected by intellectual property rights, including copyright and trade marks. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

General Information

We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on the site.

All rights, including copyright, on this site are owned by or licensed to Heidi Klein Limited. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Heidi Klein Limited. We have taken every care in the preparation of the content of this site. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this site.

Certain (hypertext) links in this site will lead to websites which are hosted by 3rd party companies. When you activate any of these you will leave the site and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.


To the fullest extent permitted by Law, heidi klein is providing this website and its contents on an 'as is' basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this website or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, heidi klein does not represent or warrant that the information accessible via this website is accurate, complete or current.

Except as specifically stated on this website, to the fullest extent permitted at law, neither heidi klein or any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For the avoidance of doubt, heidi klein does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of heidi klein, its affiliates, directors, employees or other representatives.

Heidi Klein Gift vouchers

To the extent permitted by law, these Terms and Conditions contain the full set of conditions governing the purchase, issue, redemption and use of your heidi klein Gift Voucher. Any recipient of the Gift Voucher should be directed to these Terms and Conditions to ensure that they are appropriately informed before they make use of their Gift Voucher.

  • A heidi klein Gift Voucher cannot be used to purchase another heidi klein Gift Voucher
  • A heidi klein Instore Gift Voucher is redeemable in full or part payment for goods sold in heidi klein Chelsea and Westbourne Grove stores only
  • A heidi klein printed Instore Gift Voucher cannot be redeemed via telephone or online orders
  • A heidi klein Gift Voucher cannot be used to purchase a Mystic Spray Tan
  • When you use a heidi klein Gift Voucher, the amount of your purchase will be deducted from the balance on the Gift Voucher. If your purchase totals to less than the value of the Gift Voucher, any balance will be left as credit on a new Gift Voucher to spend in the future. Change will not be given.
  • The balance on this heidi klein Gift Voucher may be used until either the balance is fully depleted or the heidi klein Gift Voucher expires (whichever occurs sooner)
  • A heidi klien Gift Voucher will be valid for 12 consecutive months from date of purchase. The value of any unused balance on the Gift Voucher after the date of expiry will be forfeited and will not be refunded, credited or transferred to any replacement or new Gift Voucher. It is your responsibility to ensure the value placed on the Gift Voucher is redeemed within that time frame
  • You may only redeem your heidi klein Gift Voucher in Great British pounds sterling
  • heidi klein only offers gift vouchers in the following values Instore: £50, £100, £150, £200, £250, £300, £350 and £500
  • A heidi klein Gift Voucher cannot be redeemed or exchanged for cash
  • Refunds will not be given for the purchase of a heidi klein Gift Voucher
  • A heidi klein Gift Voucher is like cash. Lost or stolen Gift Vouchers cannot be replaced.
  • All refunds of goods purchased with a heidi klein Gift Voucher will be made in accordance with heidi klein refund policy
  • heidi klein will cancel the value of a heidi klein Gift Voucher if we fail to receive payment from the purchaser’s bank or card company for the initial purchase of the Gift Voucher. Further action may be taken where the fraudulent use of credit card is suspected
  • When using a heidi klein Gift Voucher, the balance will be displayed on the receipt.
  • heidi klein reserves the right to amend these terms and conditions at any time where we consider it reasonable and necessary to do so

Discount Codes

These cannot be used in conjunction with other offers.


All information on this site is Heidi Klein Limited or its subsidiaries or, where applicable, independent content providers and third parties. All rights reserved.

Heidi Klein Limited 257 Pavilion Road, London, SW1X 0BP Registered in England - Company No. 04251231

Website Terms of Use

Welcome to heidiklein.com (the “Website”). There are a few rules that our visitors must follow when using our Website, so we ask all our visitors to read our Terms and Conditions carefully.

This Website is brought to you by Heidi Klein Limited (“Heidi Klein”, or “we” or “us”) and all rights, including copyright, in the content of the Website is owned or controlled by Heidi Klein.

Heidi Klein and its affiliates provide access to the Website and sells its products to you subject to the Terms and Conditions set out on this page.

If you have any comments or queries relating to this Website, please use our Contact Us pages.

1. What do I agree to by entering the Website?

You are invited to use the Website on the basis of the Terms and Conditions of use set out below.

By entering the Website and using its Features (as defined below) you are deemed to have read and accepted these Terms and Conditions. If you do not accept these Terms and Conditions or any part of them, you should not enter or use the Website.

Heidi Klein may modify or update these Terms and Conditions from time to time. If you continue to use this Website after any changes, this means you agree to be bound by the modified Terms and Conditions.

If we do make a change to the Terms and Conditions we will post it at the top of this page, together with the date of the change, so you can easily find it.

2. The Features

The Website may offer the following features to you: purchase of products, competitions, prize draws, video clips, downloading of screensavers, desktops and sound files (the “Features”).

3. Conditions of Using Features on the Website

You agree to use the Features in this Website in good faith and in the spirit in which they are made available to you. In particular you agree:

a) not to send or resend any content which is obscene or vulgar, offensive, abusive, harmful, threatening, libelous, defamatory, invasive of another’s privacy, racially or ethically or religiously insulting or otherwise unlawful;

b) not to use Features on the Website for any purpose that is illegal or which is or may be damaging to the rights or interests of any User or other party;

c) if you or any other party has any issues or concerns with the content of any communications generated via the Website, you should contact the website moderator as soon as possible; and

d) that all Features will be used entirely at your own risk and Heidi Klein accepts no responsibility for any losses or consequences suffered by you as a result of your use of the Website.

If Heidi Klein is informed or has any reason to believe that any of the Features on our Website are being used by a user other than in accordance with these Terms and Conditions, Heidi Klein reserves the right to suspend or permanently prevent access by the user to the Features and shall have no liability to the user whatsoever in such event.

4. Sending Us Information

We are happy to receive from you any ideas, suggestions, graphics, mixes, pictures or anything else, but do please remember that, by sending us your submission (the “Material”) you will be deemed to have granted Heidi Klein (and any of its subsidiaries or associated companies) a perpetual, royalty-free, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to any such work worldwide and/or to incorporate it in other works in any media now known or later developed for the full term of any rights that may exist in the Material. By submitting your Material to this site, you also warrant that:

a) you have the right to make it available to Heidi Klein;

b) the Material is not defamatory; and

c) the Material does not infringe any law.

You agree to indemnify Heidi Klein against all legal fees, damages and other expenses that may be incurred by Heidi Klein as a result of your breach of the above warranty. You also agree to waive any moral rights in the Material for the purposes of its submission to and publication on the Website and the other purposes specified above. You may not violate, plagiarise, or infringe on the rights of third parties including copyright, trade mark, trade secret, privacy, personal, publicity, or proprietary rights.

This means that all stories, mixes, comments, suggestions, ideas, graphics or other information sent to us can be used by us as we see fit. This includes using it for promotional, marketing or any other commercial purpose, whether in advertising, or in developing, manufacturing or marketing products. Under no circumstances are you entitled to any payment if we do use your Material for any purpose. So remember don’t send us your Material if you don’t want us to use it or the world to know it.

5. Privacy Policy

Please ensure that you read our Privacy Policy to learn about what personal information we collect at this site, how we handle it and for what purposes we use it.

6. Website Content – Accuracy and Permitted Use.

Heidi Klein makes every effort to ensure that the content of the Website is accurate and up-to-date, but Heidi Klein does not offer any warranties (whether express, implied or otherwise) as to the reliability, accuracy or completeness of the information appearing on the Website.

Heidi Klein may remove material or Features, from the Website at its own discretion and without any notice.

You are permitted to use the material that is displayed on the Website from time to time only as expressly authorised by Heidi Klein.

This Website is intended to provide amongst other things, information relating to Heidi Klein products and is designed for personal, non-commercial use only.

You may not use this Website, or any of the material appearing on the Website from time to time to further any commercial purpose, including (but not limited to) selling on of any products purchased from the Website to eBay or any other auction site advertising or to promote or encourage traffic to any other website.

7. Copyright, legal statement and database rights

All content and compilation of such content together with all software included on the Website, such as text, graphics, logos, button icons, images and software, is the property of Heidi Klein or its subsidiaries, its affiliates or its content suppliers and is protected by UK, European and International laws.

You may not extract and/or re-utilise parts of the contents of the Website without Heidi Klein’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this Website. You also may not create and/or publish your own database which features substantial (e.g. our prices and product listings) parts of this Website.

Please also refer to our Legal Statement below.

8. Legal Statement

Trade marks

HEIDI KLEIN is a registered trade marks of Heidi Klein Limited.

www.heidiklein.com is a registered domain name of Heidi Klein Limited.

VAT Registration Number: GB 231 0451 21.

Registered Office: 8 Manchester Square, London W1U 3PH.

Heidi Klein Limited is a registered data controller, registration no. Z6423514

9. Intellectual Property Rights

You acknowledge and agree that all copyright, rights in data, databases, trade marks, names, images, logos and other intellectual property rights in the Website content, software and all HTML and other code involved in this Website (“Intellectual Property Rights”) shall remain at all times vested in Heidi Klein and that these are protected by copyright and other laws and international treaty provisions.

Users may not, other than in accordance with these Terms and Conditions, modify, copy, distribute, transmit, display, redistribute, transfer, or sell in whole or in part, the Website or any of the Intellectual Property Rights relating thereto, without first obtaining written permission from Heidi Klein to do so.

All trade marks appearing on the Website are Heidi Klein Limited trade marks and nothing contained in this Website shall be construed as conferring by implication or otherwise any licence or right to use any of the Intellectual Property Rights displayed or subsisting on or in this Website other than in accordance with these Terms and Conditions.

10. Limitation of Liability

The Internet is by its nature an unreliable medium. Consequently, you accept that this Website is offered on an “as is” and “as available” basis.

While Heidi Klein takes all reasonable steps to ensure that the Website is properly functioning at all times, Heidi Klein does not warrant that this Website will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of software viruses or bugs or other defects.

Heidi Klein has no control over, and disclaims all responsibility for, any content you encounter, or events which may occur as a result of your use of the Features and Heidi Klein shall not be liable for any damages or other losses of any type whatsoever incurred by you as a result of your use of the Website or the Features.

Except in relation to liability for death or personal injury, Heidi Klein shall not be liable to you for any loss or damage you suffer as a result of visiting this Website or making use of the Features or information available on the Website. You must take your own precautions (including, but not limited to, installing adequate protective measures to guard against software viruses and ensuring that you retain up-to-date copies of all data) to protect yourself against loss or damage.

11. Governing Law

Your use of the Website, any purchase by you on the Website of any products and these Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales and will be deemed to have occurred in England.

By accepting these Terms and Conditions and using the Website, you accept that any dispute under these Terms and Conditions or arising out of use of this Website shall be subject to the exclusive jurisdiction of the English courts and by using this Website you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

By registering you agree to receive emails from Heidiklein.com, and you can unsubscribe by using the links in the emails that we send.

Monogramming & Personalisation

Thank you for choosing to have your item personalised with heidi klein.

  1. heidi klein will not offer any refunds or exchanges on any purchases with personalised embroidery.
  2. heidi klein will not provide you with any compensation in respect of a customised item with which you are not satisfied with.
  3. It is your responsibility to let heidi klein know your customisation requirements for your monogramming.
  4. Prior to asking heidi klein to commence the customisation, kindly ensure that you are entirely satisfied that heidi klein understands your instructions.
  5. By asking heidi klein to commence the customisation of the item you have provided, you agree to be bound by the terms of this notice. Please note that this will not affect your legal rights. Advice about your legal rights is available at your local Citizen's Advice Bureau or Trading Standards office.
  6. Your personalized item will be delivered to you by up to 10 working days, this may vary during busy Christmas period.


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