For orders delivered within the UK mainland and Northern Ireland. please click here to start your return. You will need your delivery postcode or email address, and your order number. This is the 5-digit number that follows the hashtag that can be found in your order confirmation email, or the order reference from your delivery note.
For orders delivered internationally and all other locations (including the Isle of Man and the Channel Islands please click here to start your return. You will need your email address used for purchase and your order number. This is the 6-digit number including the hashtag that can be found in your order confirmation email or the order reference from your delivery note.
Our return policy for all items on our site is 14 days from the day of receipt of your parcel. Items should be returned in their original conditions, unused, unworn and unwashed, with their original packaging and all tags attached. Sunglasses should be returned in their cases with the cleaning cloth.
Returns are charged at £5 for all UK orders and charges may vary when delivered internationally to other locations.
Once your return has been received at our warehouse, we will inspect it and process your return request within 14 days of receiving your returned goods*.
If you are outside of our return policy, please contact us directly for further assistance. Any return without request and received outside of our return policy, will be accepted solely at the discretion of our Customer Care team, and may only be credited in the form of a gift card.
This will be redeemable online only, will be valid for a specific duration which can be up to 12 months, and automatically expire passed the time frame.
*Please allow additional time during our sale period.