Returns Policy

We hope you love your Heidi Klein purchase, however, if you are not completely satisfied, you can return your order within 14 days of receiving it. All products should be returned in resalable condition: new, unworn, and with all hygiene and garment tags attached. Accessories should be returned with all the original packaging.

Please note that due to low availability, we cannot offer exchanges on sale items. These can only be returned for a refund.

1. To register your return, please log onto our Return portal using your 5-digit order number without the '#' (found in your confirmation email). For example, if your order is “#01234,” enter 01234.

2. Select the item(s) you wish to return and choose a reason from the dropdown.

3. Choose your return label.

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Extended Christmas Returns

Extended Returns Period - For the gifting period, we have extended our usual 14-day returns policy. Items purchased between 26th November 2025 and 23rd December 2025 can be returned up until 7th January 2026.

UK and Northern Ireland Returns

You can choose to either print your Royal Mail return label at home or use the QR code option at your local Royal Mail. Please note that a £5 return fee has been deducted from your refund.

 
International Returns:

Choose your return shipping method:

• Express pre-paid return option: If you choose this option, the return fee will be automatically deducted from your total refund amount. The charge will be displayed based on your location.
• Standard Self-postage return option: if you want to send back the items with the shipper of your choice at your expense, please send the pieces back to the below address:

Heidi Klein Returns
Unit 21 Thomas Road
Wooburn Industrial 
Park Wooburn
Green Bucks
HP10 0PE
United Kingdom

 Please note: If you choose to self-post your return, the items remain your property until received by Heidi Klein. Please ensure you use a tracked service and keep your proof of postage until your refund is issued.

 
4. You will then be able to save and print your return label and proceed according to your choice.

5. Please enclose the dispatch note received with your parcel, ensuring no previous labels are visible on the package, and retain your proof of postage until your refund is processed.

6. Please allow up to 15 working days for your refund to be processed to the original payment method. You will receive a refund confirmation email from us.