Location: London, NW1 6SE

Operations and Logistics Manager

Reporting to the Chief Operating Officer, this is key ‘hands-on’ role in managing the smoothrunning of orders, stock and systems within the business.   

As part of the Heidi Klein team, you will need to work closely with key areas of the business – production, merchandising, retail, wholesale, and finance.

As the key link to external partners and stakeholders within warehousing, logistics and IT systems you will need excellent verbal and written communications skills.

Being highly organised and being able to prioritise effectively to meet all demands both internal and external client needs will be critical.

The role also requires a merchandising background to be able to extract data effectively & accurately from the ERP system (Prima) to generate accurate stock reports in excel, making sure that customer needs are met and ensuring correct allocation of stock to fulfil orders. 


Managing the operational area of the business, this role requires all customers, to receive orders in a timely and appropriate manner (retail stores, web, wholesale, concessions,popups)

Managing existing systems and their interfaces.  Ensure that existing systems are being used to their full potential.

Streamline processes and systems to reduce manual work and improve efficiency. Work to integrate systems for better processes and data reliability in reporting and between systems.

Chasing up any issues with deliveries and returns to customers, wholesale, retail, and franchise stores.

Managing all 3rd party operations, logistics and IT partners. This will include the warehouse,carriers, shipping agents, systems providers, packaging providers.

Ensure business stock accuracy and reduce stock loss.  Lead and organise teams for stocktake at the warehouse and stores.

Manage and lead the weekly shipping meeting to ensure all orders are being fulfilled and despatched.

Create and checking all paperwork (automated and manual) and shipping procedures.

Logistics administration- creating and sending credit notes /invoices to clients and agents.

Communicating to finance team when payments are due.

Skills and job requirements :

  • Knowledge of /experience of managing3rdpartywarehousing.•Knowledge of/experience of using shipping agents within UK and globally  
  • Knowledge of /experience in ERP systems-Prima or similar system.
  • Experience in an Omni Channel fashion/wholesale/retailenvironment.StrongEXCEL andanalytical capabilities
  • 3+ years of proven and successful relevant experience
  • Self-starter who can take charge,planand execute with confidence.
  • Excellent written and verbal communication skills•Foster strong relationships withHK teams and third parties
  • Calm and organised with the ability to work under pressure in afast-pacedenvironment and manage deadlines.


 How to Apply: 

If you are passionate about delivering exceptional customer service in a luxury retail setting and possess the skills and qualities outlined above, we would love to hear from you. Please submit your resume to with Operations & Logistics Manager in the Subject 

Heidi Klein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Date Posted: 23/05/2024