Location: 257 Pavilion Road, London, SW1X 0BP
Job Type: Full-time 
Reports to: Store Manager

 

The Role

As a Key Holder, you play a crucial role in supporting store operations, ensuring a seamless customer experience, and upholding brand standards. You will assist in opening and closing procedures, support the management team, and drive sales while providing outstanding service.

 

Responsibilities

• Act as a leader on the sales floor, delivering an elevated customer experience.
• Open and close the store in the absence of management, ensuring all security and operational procedures are followed.
• Assist in training and mentoring the team, leading by example with sales and service.
• Support daily operations, including stock management, visual merchandising, and maintaining store standards.
• Process transactions efficiently and accurately while maintaining a high level of customer engagement.
• Help achieve store sales targets and key performance indicators (KPIs).
• Ensure compliance with company policies, health and safety guidelines, and loss prevention procedures.
• Provide feedback to management on customer trends, product performance, and store operations.

Who You Are

• A proactive and confident individual with retail experience, ideally in a supervisory or key holder role.
• Passionate about delivering excellent customer service and driving sales.
• A strong communicator with the ability to inspire and motivate a team.
• Detail-oriented with excellent problem-solving skills.
• Flexible and adaptable, able to work evenings, weekends, and holidays as needed.

What We Offer

• Competitive salary and performance-based incentives.
• Generous employee discount and access to exclusive brand perks.
• Career development and training opportunities.
• A supportive and dynamic work environment.

If you are a dedicated and enthusiastic retail professional looking to take the next step in your career, we would love to hear from you!

 

To apply, please submit your CV to una@heidiklein.com.